Terms and conditions

These terms apply to every order placed with The Lanyard Junction, operated by Excel Promotional Products, whether through this website, by phone or by email. Placing an order or approving a proof means you have read and accepted them. They are written to be read, not to trap anyone: if anything here is unclear, call 855-471-6749 before you order.

1. Our guarantee

Every order is backed by our 100% quality guarantee. If a product is defective in materials or workmanship, we will replace it at no charge. If you are not satisfied for any other reason, tell us and we will work out a reasonable and satisfactory resolution.

2. What we will do

Email you a free full-color digital proof before anything goes into production, with unlimited revisions at no charge.
Send an order confirmation listing your specifications: material, size, quantity, colors, attachments and in-hands date.
Start production only after you approve your proof, and charge nothing before that approval.
Deliver in 14 to 17 days from proof approval, often sooner, by FedEx 2-Day at no charge to any address in the continental United States. Rush options may be available on smaller orders; ask when you request your quote, and any in-hands date we agree to is confirmed in writing.
Keep your artwork and specifications on file for 12 months so reorders take one email.
Answer questions and resolve problems at 855-471-6749 or sales@thelanyardjunction.com.

3. What we ask of you

Artwork rights. By submitting a logo, name, design or text, you confirm that you own it or have permission to reproduce it. You agree to defend and hold The Lanyard Junction harmless, at your own expense, against any claim that your artwork infringes a trademark, copyright or other right.
Check your proof. Review the design, spelling, colors, size and attachment carefully. Once you approve a proof, we produce exactly what it shows. Errors that were visible on the approved proof are not defects.
Specify colors by PMS number. Monitors display colors inconsistently, and a color on screen will never look identical on webbing. For an exact match, give us a Pantone (PMS) number. Without one, we match as closely as we reasonably can, and a slight variance is not a defect.
Check your confirmation. Tell us right away if anything on the order confirmation is wrong.
Give an accurate shipping address. Reshipping a package because of an incorrect or incomplete address is at your cost.
Inspect your order within 15 days of delivery and report any defect to us within that time, with photos where possible.

4. Quotes and pricing

Published prices include one imprint color on a stock-color strap, your choice of one free attachment, a free safety breakaway, free artwork and proofs, and free FedEx 2-Day shipping in the continental U.S. Additional imprint colors, custom-dyed webbing and paid attachments are listed on your written quote before you approve anything. Totals shown on the order page are estimates from our current price list; the written quote is the final price. Quotes are valid for 30 days. We match any competitor's advertised price on an identical product with the same included incentives.

5. Payment

We accept Visa, MasterCard, American Express and Discover, plus business and personal checks and money orders. Nothing is charged until you approve your proof. Check and money-order orders enter production once the payment clears. Accredited schools, universities and government agencies may pay on due-upon-receipt terms; corporate terms are considered case by case. Card details are entered only on our secure payment form when you place an order, or given to us by phone; we never ask for card numbers by email. Your card is not charged until you approve your proof.

6. Cancellations and changes

You may cancel or change an order at no charge at any time before you approve your proof. Once a proof is approved, the order enters production and cannot be cancelled or changed, because custom-printed webbing has no other use.

7. Returns, refunds and replacements

Because every lanyard is made to your specifications, all sales are final and orders cannot be returned for a refund. Defective products are replaced at no charge under our guarantee. To claim, contact us within 15 days of delivery with your order number and photos of the defect. Replacements match the approved proof; a request for a different design is a new order.

8. Quantities and delivery

We ship the exact quantity ordered. Delivery times are estimates and begin when you approve your proof. We are not responsible for delays in shipping caused by undeliverable shipping addresses, inaccurate information, U.S. Customs procedures, holidays observed by our manufacturer overseas, or routing issues by FedEx, or by other carrier delays outside our control, including weather. Any rush in-hands date we agree to is confirmed in writing and treated as a commitment. Packages may require a signature on delivery.

9. Limitation of liability

Our liability on any order is limited to replacing the defective product or refunding the amount paid for it. We are not liable for indirect or consequential losses, such as a missed event, lost revenue or the cost of substitute products.

10. Governing law

These terms are governed by the laws of the State of Georgia. Any dispute will be resolved in the courts of Union County, Georgia.

11. Changes to these terms

We may update these terms from time to time. The version published here when you approve your proof is the one that applies to your order. Questions: contact us, call 855-471-6749 or email sales@thelanyardjunction.com.